Thank you for visiting and shopping at soundofberlin.net, following are the terms and conditions that constitute our Shipping Policy.
COVID-19 UPDATE
Delivery is still happening, however we cannot guarantee 2-3 business days delivery at the moment. With a small packing team, we are trying our best to pack and ship on the next business day, yet there are days that we have too much on hand in which things have to be put aside. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders or new security measures (in the light of coronavirus or any other event of force majeure) shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
DHL PACKET SHOP/ PACKAGE STATIONS
For customers who wish to choose a DHL packet shop or package station as your shipping address, please note that not every packet shop is opened at the moment. It would cause your package to be stuck in DHL station on its way and delayed delivery if you pick a packet shop that is not opening due to lockdown. Please make sure of the availability and opening times before choosing the shop/ station.
SHIPMENT CONFIRMATION & ORDER TRACKING
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
CUSTOMS, DUTIES AND TAXES
Soundofberlin.net is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
DAMAGES
Soundofberlin.net is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.